Frequently Asked Questions
We are happy to answer any questions you may have about our products or company. Not seeing the answer to your question here? Contact us.
Q. Where do you ship to?
A. Currently, we ship within the United States and Canada. If you would like to order in bulk or international, please contact firstname.lastname@example.org.
Q. How soon should I expect my package?
A. Usually, we will ship within the next 2 business days and it will take 2 - 3 business days in the mail to arrive. If you have not received your package within 5 to 7 days, please contact email@example.com with your order or tracking number.
Q. What are your diapers made of?
A. The outer layer is made of a waterproof PUL material with the inside having a stay-dry micro-suede lining. The inserts are a bamboo cotton microfiber blend with a stay-dry micro-suede lining.
Q. Is there any harmful chemicals or any dangerous material in your diapers?
A. We are CPC Consumer Product Safety Commission certified. Our diapers are made of the highest quality materials.
Q. Where is your business and where do your diapers get manufactured?
A. Our main office is in New Hampshire. Our diapers are manufactured in China.
Q. Can I return a diaper if I am unsatisfied?
A. Due to the nature of diapers, we will not take already washed products. Some diapers will have small imperfections from the manufacturer and will not affect the diaper's capabilities. In the case that a diaper is unusable or damaged, we will happily offer an RMA - please email firstname.lastname@example.org for more information.